ZIEZIX360 Managed Services offers administration and support services for your core systems with real-time monitoring, providing your business with the necessary level of technical expertise, 24/7, 365 days a year.

Making Your Enterprise IT Environment ‘Bulletproof’

AUDIT EXISTING ENVIRONMENT

Identify your service level requirements and baseline for infrastructure performance and integrate your environment monitoring to ZieZix360’s call management and support systems.

DOCUMENT IT ENVIRONMENT

Your dedicated Consulting Engineers (CE) will document a Knowledge Base (KB) of the environment. This ensures that your people and our support team have accurate background and information to resolve any issues fast.

PROACTIVE HEALTH CHECKS & MONITORING

Get vital information from regular health check reports. This helps manage forecasted and unexpected issues caused by rapid growth or changes in business requirements.

Service Features

24/7 Support and Diagnosis Options

Responsive Support Around the Clock

As part of our standard service agreement, ZieZix360 Professional Services Limited provides clients with fast and knowledgeable support whenever, and however, it suits your business.

+ 24/7 Systems/Storage Administration

Whenever You Need Us, We’re There

Whether you need urgent onsite support, remote offsite support or advice and guidance over the telephone, we’re there for you wherever and whenever you need us.

+ Additional Project Services

Specialised Solutions to Suit Your Business

In addition to ongoing system implementation, management and support, ZieZix360 is on hand to assist you with a one-off or specialised projects as they arise.

+ Core Technical Competencies

World Class Support for The World’s Leading Brands

When you’ve invested in quality hardware and software for your core enterprise business applications, it is critical to maximise your return on investment with maintenance and support services to match.

+ Customer Controlled Escalation

Hands-On Support from the Top Down

ZieZix360 is serious about forming a true business partnership with our clients and offer all our clients multiple contact points and escalation paths should they be required.

+ Customised Service Levels

Support When and Where You Need It. Guaranteed.

When your business depends on technology for everyday operations, every second of downtime is costly and waiting for support is not an option.

+ Database & Application Support Services

Industry Leading Brands, Service and Support

Combining our experienced in-house database specialists and our close partnership with leading database and application providers, ZieZix360 delivers a full range of integrated database and application support services.

+ Dedicated Managed Services Team

Your True Technology Business Partner

At ZieZix360, we are serious about providing personal, responsive and expert customer service and working together with your team as a true business partner.

+ IBM, HPE & Oracle Certified Specialist

Experienced and Accredited Midrange Specialists

At ZieZix360 we are proud of the proven track record we have developed in supporting enterprise environments in partnership with many of the world’s leading technology providers.

+ Knowledge Base & Documentation

With You Every Step of the Way

When you partner with ZieZix360 we take accountability for delivering what we say we will and track our performance every step of the way.

+ Ongoing Account Management

With You Every Step of the Way

When you partner with ZieZix360 we take accountability for delivering what we say we will and track our performance every step of the way.

+ Quarterly System-Storage & Backup Heath checks

Resolve Issues Before They Become Disruptive

Today’s enterprise-wide IT systems are highly powerful, complex and customizable programs capable of processing hundreds of applications and vast amounts of important data. While this makes them extremely valuable to your business, they can also be a vulnerability.

+ Real Time Alerting & Monitoring Software

Proactive Monitoring and Optimisation of Your Systems

In technology and business things move fast and if something goes wrong, every second count. That’s why ZieZix360 offers real-time automated monitoring and alerting software and services to save you time, effort and technical resources.